Frequently Asked Questions

Question not answered here? Ask us – info@royaltyfreetunes.co.uk

Is your music really “Royalty-Free”? What about PRS and PPL?

Put very simply – you may use the music you purchase from Royalty Free Tunes within the Licence terms and never pay any royalty ever again. Our music is truly royalty free music as it is neither registered with PRS or PPL.

I can’t download and listen to your preview files, why?

We offer preview/demo royalty free music files in MP3. To play the MP3 files you need to have a decent media player such as Media Player or Winamp. You may experience problems playing MP3 files if you are using QuickTime media player, the best solution in that case it to remove it altogether.

Do I have to be a member of Paypal to purchase your music?

No, as long as you have a credit, debit, American Express or Solo card you may purchase our copyright free music using the Paypal service. When going through the checkout click the button where it says “ If you do not currently have a Paypal account, click here ” and you will be taken through the usual payment system with the option of joining Paypal at the end of the process.

Will Salient Service work on my mobile device?

We use the services of Tradebit.com as our download agent. When you purchase your music they will send you an email confirming the sale and enclosing your download instructions. If you entered a false or incorrect email address during your transaction then clearly you will fail to receive these essential details. Provided you successfully received your download key and email instructions you should easily be able to download the high quality MP3 files that you purchased. You may however need to update your version of Winzip as the files you purchase come packed into ZIP files for easier downloading.

How long does it take for me to receive my music files after purchase?

Once purchased you should receive an email from tradebit within a few seconds of completing your transaction. This email contains your purchase and contains your download instructions which you use to log in to a secret download page. From that point its simply a case of how fast your internet connection performs and how many files you purchased. We recommend you have broadband installed.

How do I convert these high quality MP3 files into WAV’s?

There are many software applications that are widely available either as freeware or trial versions of commercial software. Here are some links to sites where you can obtain software to convert our MP3 files into WAV’s and other audio formats. DB Power Amp Converter – This is our favorite File converter for the PC – And its Free! Macintosh Users – Convert pretty much any type of audio file with Quicktime Pro.

What quality and format are downloaded files?

Our music downloads files are the best quality available using MP3 technology. The download file formats are .MP3 at 44.1kHz, 192 kbps 16 bit stereo and offer you superb audio above CD quality. The audio previews are at 128 Kbps which is equivalent to CD quality.

What can I use your copyright free music files for, what is acceptable use and what if I am not happy?

Most of our customers use our music for synchronization in such multimedia applications as TV/Radio productions, films, website background music, CD ROM, music on hold, corporate video, video games, presentations etc. For a full breakdown of exactly how and where you can use our music please refer to our licence terms. if for any reason you are not happy then please contact us and we will endeavour to resolve the problem. We are unable to offer a refund if you simply do not like the music as due to the nature of downloads there is no way of proving the music has been deleted.

How long does my royalty free music licence last?

Your music licence is in perpetuity – it never ends! if for any reason you are not happy then please contact us and we will endeavour to resolve the problem. We are unable to offer a refund if you simply do not like the music as due to the nature of downloads there is no way of proving the music has been deleted.

Do I get a VAT / TAX receipt?

Due to the logistical nightmares of independent country tax rates we do not charge VAT/TAX on your purchase, therefore you will not require a tax receipt is no tax as charged and thus no tax can be claimed back on products purchased from Royalty Free Tunes.

Can I resell your royalty free music?

Your basic licence when purchasing music from our site does not allow you to resell our music, however we often negotiate individual licensing deals for a customers specific requirements. Please contact us with your requirements and we will be happy to provide you with costing’s for sub licensing and reselling of our products.

Is your site secure?

During your card transaction your payment details are entered into 100% secure online payment forms on secure servers (https). These payment forms are held by globally trusted third party Paypal. At no time are we in possession of your credit card details.

What is a synchronization licence?

This is also sometimes referred to as a “synch” licence and it allows you to use a recording of a musical work in audio-visual form: for example, as part of a film, video, television program, commercial, CD-ROM or web site. The music is synchronized, or recorded, in timed relation with the audio or visual images. When you buy music from Royalty Free Tunes you are buying a synch licence.

What is a performance licence?

A public performance licence is something that a broadcaster needs in order to be able to legally broadcast copyrighted music. The term broadcaster applies to TV or Radio station/networks, music on hold systems, public exhibitions, in store music, theatres. In most cases these types of organisations already have public performance licenses in place but if you’re new to the industry you may not be aware of the requirement of a public performance licence. To assure you we are not registered with an performing right society so there you do not need to fill in any cue sheets as the various companies will not seek to recover royalties for our music.